Frequently Asked Questions

Sitehound, Inc. boasts extensive experience in the field, making us industry leaders. Our team comprises seasoned professionals with profound expertise in Asset and GIS Tracking. We take pride in our knowledge and capabilities!

Track absolutely everything. And we truly mean everything. The possibilities are endless, but let’s just touch on a few… Keep tabs on inventory, parts, tools, rainwater levels, equipment, phones, computers, office furniture, supplies, personal items, leases, photos, towers, software, proof of purchase, warranties, documents, buildings, land – you get the idea. No item is too big or small to monitor!

Here’s a glimpse of what you can keep track of inventory, parts, tools, rainwater collection levels, equipment, phones, computers, office furniture, supplies, personal items, leases, photos, towers, software, proof of purchase, warranties, documents, buildings, land, and the list goes on! There’s practically nothing you can’t monitor and manage effectively.

Our Asset Tracking feature is truly unlimited, which means you don’t have to worry about additional charges, regardless of the number of items you have!

Sitehound is compatible with both Android and iOS operating systems, offering seamless accessibility across platforms. Download the application from the Google Play Store or Apple App Store to start.

Certainly not! Our iOS and Android Apps come equipped with built-in scanning and tracking, rendering it unnecessary in many instances. That said, we have an extensive array of products available for implementation, based on your specific business requirements. Should you have an interest in alternative hardware options, please proceed to complete a request form here.

Certainly, Take advantage of our 14-day Free Trial. For further details, please click here.

There is no limit to the number of users you can have; however, please note that we charge per active user.

During the 14-day Free Trial, you’ll have access to 1 organization. Following the trial, your package will grant you up to 3 organizations or more. Should you require additional organizations, simply reach out to us, and we’ll be happy to assist you with the purchase.

Sitehound utilizes organizations to effectively compartmentalize data, enabling you to keep distinct datasets separate for different groups or entities. This mechanism ensures streamlined data management and organization, promoting efficient data handling and enhanced clarity.

Your subscription includes 25 GB of storage. If you go over this limit, we’ll notify you. Extra storage can be purchased through the billing area by the account user.

Absolutely! We rely on AWS and AWS GovCloud to host our cloud servers, as they are widely recognized as the gold standard for security. With top-notch AES-256 encryption, you can rest assured that your data remains impeccably safeguarded!

Absolutely! Contact us here and we would love to discuss pricing to help get things setup. We have a great team to help!

By signing up for a trial, you will be added to our mailing list automatically. However, rest assured that you can unsubscribe at any time with just a click on the “Unsubscribe” link found at the bottom of every email we send.

To get started with upgrading your storage plan, follow these simple steps:

1. Ask the user responsible for the billing account to log in to Sitehound.

2. Locate the System Admin Console at the top right corner and click on it.

3. Navigate to the Billing tab and click on it.

4. Find the View Account button and click on it.

5. Choose the desired storage plan that you wish to upgrade to.

By following these steps, you can easily upgrade your storage plan and enjoy enhanced capabilities.

1. Access Sitehound by logging in.

2. Navigate to the Users module.

3. Select Invite to Organization.

4. Enter the user’s email address (*for bulk invites, upload a spreadsheet with user email addresses).

5. Click +Invite – an email containing registration instructions will be sent to the user.

6. A modal will appear, allowing you to assign a role to the user (you may choose to add or defer this step).

Follow these steps to manage user roles in Sitehound:

1. Access Sitehound and log in.

2. Click on your Organization name located in the top right corner.

3. From the dropdown menu, select “Settings”.

4. Choose the desired role you wish to add or modify for the user.

5. Add or remove users for the selected role and save your changes.

This streamlined process allows for efficient management of user roles within Sitehound.

Sitehound offers support for a wide range of global currency symbols. However, at present, it does not provide currency conversion capabilities.

Sitehound’s web application has been tested to work with the following browsers (any stable version released in the last 6 months):
Chrome
Firefox
Safari
Edge
Opera

Internet Explorer is no longer supported.

Ghost assets, often overlooked in accounting, refer to property that is lost, stolen, or unusable yet still listed as active fixed assets on a business’s books. Shockingly, these ghost assets can make up 10%-30% of a business’s financial statement, resulting in potential overpayment of taxes and insurance by at least 30%. Identifying and eliminating these ghost assets from your financial statements is crucial to demonstrate that you are no longer in possession of the asset. Explore our guide on uncovering and removing ghost assets for more insights.

Companies typically liable for property taxes on the assessed value of their physical assets. However, maintaining precise records and removing any “ghost” assets ensures that companies avoid overpaying these taxes. By implementing the aforementioned strategies, companies can leverage property tax advantages across federal and state jurisdictions, recouping losses from lost goods rather than deducting them from fully depreciated assets.

Property taxes are usually calculated based on the overall value of your assets. However, having an abundance of ghost assets can artificially inflate the total value of your property, leading to an increase in your property tax burden.